Information updated on 29/05/2020
For customers who booked a holiday starting BEFORE 13 JUIN 2020:
To meet your needs and give you some peace of mind, Nova by Prairies has relaxed its cancellation policy and made it easier to postpone your stay.
- For all cancelled reservations for stays between 01/05/2020 and 13/06/2020 Nova by Prairies will issue a voucher in the amount of the sum you have already paid. This credit is valid for 18 months from cancellation date and will allow you to make a new booking.
- All reservations, even those that are non-cancellable and non-reschedulable, can be modified.
- Those customers preferring to reschedule their stay to a later date in 2020 will be offered a 10% discount.
As soon as you will receive your voucher via e-mail, you will be able to make your reservation through our reservation agents. Please contact our reservation agents via the e-mail addresses below. Together we will find the best possible solution: [email protected]
We will get back to you as soon as possible. Thank you for your patience in these special circumstances.
With respect to the developments related to the COVID-19 coronavirus epidemic, we provide answers to some questions you might have concerning your booking or holiday plans. This information will be updated on a daily basis, based on further developments and measures communicated by the French authorities. Please rest assured that the health and safety of our guests, staff and partners is our number one priority.
At the moment we do everything we can to help you prepare your holiday and making sure everything is ready for your stay as soon as the situation permits.
• Can I cancel my reservation?
For bookings between 01/05/2020 and 13/06/2020 we offer you cancellation with a voucher. The French government has taken exceptional measures that give tourism businesses special authorisation to issue vouchers for stays that have been cancelled due to the COVID-19 crisis. We are aware of the inconvenience caused. However, we are facing extraordinary
circumstances, requiring exceptional measures. We will issue a voucher in the amount of the total sum you have already paid. This credit is valid for 18 months from cancellation date and will allow you to make a new booking on a date of your choice.
• What are the cancellation terms?
In these exceptional circumstances, we will issue vouchers for cancelled stays between 01/05/2020 and 13/06/2020. The credit will be in the amount already paid. This credit, valid for 18 months, gives you the opportunity to make a new booking of your choice. We will give you a 10% discount on your new booking. We do everything we can to adapt to the circumstances, and hope we can offer you some flexibility this way.
As soon as you will receive your voucher via e-mail, you will be able to make your reservation through our reservation agents. Do not worry in case your new holiday is cheaper. For the balance we will issue a voucher you can exchange to your choice.
• I’ve already booked. Is it possible to postpone my stay?
Rescheduling is possible for al stays with an arrival date before 13/06/2020. Customers who prefer to reschedule will be offered a 10% discount on their next stay in 2020. In order to make these modifications, please contact us directly.
We receive many inquiries at the moment, but we do everything to get back to you as quickly as possible. We thank you for your patience and comprehension.
• Why is it that the General terms and conditions on your website no longer apply?
In this unprecedented situation the French government has taken exceptional measures. As a consequence, the cancellations conditions prevail over our usual General terms and conditions (ordinance nr. 2020-315 from 25 March 2020). For all reservations cancelled before our opening date, Nova by Prairies issues a voucher for the amount already paid. This credit, valid for 18 months, gives you the opportunity to make a new booking.